Terms and Conditions For JEM Tours Ireland, Britain and Beyond
By booking with JEM Tours Ireland, Britain and Beyond, you are agreeing to the below terms and conditions
CREDIT CARD PAYMENTS:
JEM Tours Ireland, Britain and Beyond accepts Visa, Mastercard & American Express. We take payments online or over the phone.
ONLINE OR ELECTRONIC PAYMENTS
For online or electronic payments will email the necessary link at time of booking.
Credit Card Booking Fees are included in tour price. All credit card transactions are handled through secure systems.
Deposit of 10% is required within 7 days of making the reservation. There is a cooling off period of 15 days after which the deposit is non-refundable.
At 90 days prior to the tour commencing a further 40% of the total tour price must be paid. Full and final payment must be made 60 days prior to the tour commencing, if this is not completed the tour will be cancelled and deposits will be forfeited.
All documents relating to your tour will be forwarded via e-mail.
Cancellation or alteration fees
Name changes, no charge.
Room upgrades or additional services will be charged subject to the cost involved.
Changing from a twin bed to a double bed is subject to availability with no additional charge.
Changing the arrival date amounts to cancelling the tour. If you rebook with us within 90 days 50% of deposits paid will be taken into consideration. It should be noted that the exact original tour would be subject to availability and prices may go up or down.
Tour Member CANCELLATIONS:
Once a deposit or payment has been made, individual cancellations or alterations must be emailed to JEM Tours Ireland, Britain and Beyond. Cancellation terms will be applied based on the date that the written cancellation is received and based on the following dates prior to tour commencement. Cancellation fees apply as indicated below. All cancellation fees include the initial, non-refundable deposit.
Up to 60 days prior to the tour commencing, the initial 10% is non-refundable and half of the 90 day deposit (40% of the total price) will be non-refundable. That equates to 30% of the total tour price.
From 59 days to 40 days 50% of the total price will be forfeited.
From 39 day to 30 days 75% of the total price will be forfeited.
29 days or less will 100% cancellation fee.
If an individual cancelling results in a double occupancy changing to a single then additional charges may apply.
JEM Tours Ireland, Britain and Beyond does not offer Travel Insurance. We do however highly recommend all clients should ensure they have cover before embarking on any overseas trip. Failing to take out Travel Insurance will result in the client having to bear the cost of any loss, injury, medical expenses, additional travel expenses or any aspects of the tour not availed of. We have found TripMate to be a very good travel insurance company. www.tripmate.com for details.
JEM Tours Ireland, Britain and Beyond expects all guests to behave in a manner that is respectful of other guest, ETT staff or representatives and hotel, restaurant & visitor attraction staff and they’re property. In the unlikely event that a client may be asked to leave a tour/or segment of a tour due to unreasonable behaviour we reserve the right to do so. In such a case no refund will be available, and any additional costs will be suffered by the client. Unreasonable behaviour includes intoxication, behaviour likely to cause a danger to themselves or anyone else, abusive behaviour, repeat tardiness and any activity likely to disturb fellow guests, ETT staff or representatives and hotel, restaurant & visitor attraction staff.
In the event a client suffers an injury or illness during a tour they must advise they’re insurance company as soon as possible, Emigration will take no responsibility for dealing with insurance matters. If the client does not have insurance, they must bear the costs themselves.
If a client has special needs and require particular assistance JEM Tours Ireland, Britain and Beyond must be advised at time of booking. All clients should be able to climb at least 4 steps to board a coach. Please also note that some visitor attractions, due to the ancient nature and protection orders may not be access friendly.
JEM Tours Ireland, Britain and Beyond offer a selection of vehicles to suit the size of a group. This is based on each client having one airline compliant suitcase and a small cabin bag.
1-2 clients = luxury saloon car
3-5 clients = luxury touring van such as a Mercedes VClass
6-11 clients = luxury touring mini-coach
Beyond that we use a variety of luxury small to large coaches depending on client numbers.
All our tours are priced on the services of a trained driver guide, for large groups an addition crew member can be engaged at an additional cost.
JEM Tours Ireland, Britain and Beyond is dedicated to being compliant with all relevant legislation. There are many rules and regulations regarding driver’s working hours and a driver may be required to take a break after a certain amount of driving or may not be allowed by law to have an early start after an evening excursion. Please understand there may be occasions when a driver simply cannot accommodate a request due to restrictions.
Hotel arrangements based on the quote and tour itinerary supplied. JEM Tours Ireland, Britain and Beyond reserves the right to substitute a similar property in the same area.
Meals are provided as per the quotation and tour itinerary. Additional extras or drinks must be settled directly by the client.
If JEM Tours Ireland, Britain and Beyond is advised of any special dietary requirements we will endeavour to accommodate. This must be advised by email. If a third party fails to pass on any relevant information JEM Tours Ireland, Britain and Beyond will not be held responsible.
VISITS/ATTRACTIONS AND OTHER TOUR FEATURES:
If a tour ingredient cannot be availed of due to matters beyond our control JEM Tours Ireland, Britain and Beyond reserves the right to substitute visits, venues and other inclusions.
Although uncommon, In the event of serious weather warnings JEM Tours Ireland, Britain and Beyond or it’s representatives may take a decision on health and safety grounds to substitute a visit.
Luggage is restricted to one large airline compliant suitcase and one small carry on. Clients are responsible for their own luggage until boarding the vehicle on day 1. Where hotel porterage has been included in the quote, this covers one piece of luggage per client, leaving mare than one case may result in loss or misplacement. JEM Tours Ireland, Britain and Beyond will not be responsible for loss or expense in such a situation.
Gratuities for Driver-Guides are not included in tour cost.
On private tours the policy is decided by the group leader. On shared tours policies may vary depending on suitability.
Smoking is strictly prohibited on the coach. Nearly all hotels have a strict no smoking policy. All bars and restaurants are no smoking, but many offer a sheltered area outside to accommodate smoking.
Any meals or refreshments not specified in the JEM Tours Ireland, Britain and Beyond quote or itinerary.
Room service charges.
Most hotels now offer free Wi-Fi but a small few still have internet charges.
Where included in the quote JEM Tours Ireland, Britain and Beyond offer one airport transfer, any additional transfers must be pre-booked or arranged by the client themselves.
CLAIMS OR DISPUTES:
If a client has a complaint or difficulty a complaint during their tour, they should address it to the JEM Tours Ireland, Britain and Beyond Driver-Guide or representative. If the matter is not resolved to your satisfaction, please request your Driver to contact JEM Tours Ireland, Britain and Beyond and he/she will arrange for us to contact you at a convenient time. Any formal complaints should be emailed to JEM Tours Ireland, Britain and Beyond within 30 days of the tour ending. Please ensure you follow the procedure as failing to do so could be detrimental to you receiving compensation.
The participations contract with JEM Tours Ireland, Britain and Beyond is subject exclusively to Irish Law and the jurisdiction of the Irish courts.
JEM Tours Ireland, Britain and Beyond is not responsible for any travel arrangements prior to or following the package booked. The participant is responsible for all travel arrangements and costs to/from the point of commencement/conclusion of the tour. It is the full responsibility of the participant to check the accuracy of the dates booked upon receipt of their travel documents. It is the responsibility of the participant to ensure they have a valid passport, airline documents and all visas if required. JEM Tours Ireland, Britain and Beyond is not responsible for any delays or loss of services due to delays or cancellations caused by a third party provider prior to or following a package booked. JEM Tours Ireland, Britain and Beyond is not responsible for the actions or results of any air carrier or airport service provider. JEM Tours Ireland, Britain and Beyond is not responsible for any errors such as incorrect dates, timings, passports or visas. It is the sole responsibility of the client to ensure that all the information supplied to JEM Tours Ireland, Britain and Beyond is correct and all necessary travel documentation is correct and up to date. JEM Tours Ireland, Britain and Beyond is not responsible for any theft, injury or loss of personal property or travel documentation throughout a package beyond the wilful or negligent behaviour of JEM Tours Ireland, Britain and Beyond. JEM Tours Ireland, Britain and Beyond is not responsible for any loss injury or inconvenience due to criminality, terrorism, quarantine, illness, evacuation, fire, attack by animals, industrial dispute, action wilful or negligent by any contractor, overbooking by a third party contractor or any matter considered force majeure. JEM Tours Ireland, Britain and Beyond reserves the right to alter itineraries as necessary due to outside influences beyond its control or in the care for health and safety of clients and representatives of JEM Tours Ireland, Britain and Beyond. JEM Tours Ireland, Britain and Beyond reserves the right to remove a client from a tour or withdraw services to a group if they are in breach of the Tour Participation clause above.
Prices on the JEM Tours Ireland, Britain and Beyond are subject to final quotation and unless otherwise specified all prices are in USD. All prices are shown in USD. Once you have booked the price will not change, even if exchange rates change. All payments are required in USD.